Refund policy

Refund Policy

Effective Date: December 14, 2025

Overview

Ghosty Shop provides digital products and services delivered electronically. We aim to ensure customer satisfaction; however, due to the nature of digital products, refunds are limited and subject to the conditions outlined below.

By making a purchase, you acknowledge and agree to this Refund Policy.

Eligibility for Refunds

Refunds may be considered in the following situations:

  • Undelivered Product: If your digital product is not delivered or accessible after purchase and our support team is unable to resolve the issue within a reasonable timeframe.

  • Verified Technical Issues: If the product does not function as described due to a confirmed technical issue that cannot be resolved by our support team.

  • Unauthorized Transactions: If a purchase was made without the account holder’s authorization and sufficient evidence is provided.

Each refund request is reviewed case by case.

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • The digital product has been accessed, downloaded, activated, or used.

  • The issue is caused by incompatible systems, third-party software, or failure to meet stated system requirements.

  • You change your mind or no longer wish to use the product.

  • Your account has been suspended or terminated due to a violation of our Terms of Service.

  • The request is made after a reasonable period following delivery.

Refund Request Process

To request a refund, please contact us at ghosty@ghostycheats.shop and include:

  • Your full name

  • Order number

  • Date of purchase

  • A clear explanation of the issue

We aim to review refund requests within 5 business days. Additional information may be requested to verify eligibility.

Refund Method

If approved:

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your payment provider

Partial refunds may be issued where appropriate.

Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will take effect upon posting to our website with a revised effective date.

Contact Information

For questions regarding this policy, please contact:

Ghosty Shop
📧 ghosty@ghostycheats.shop